our capability
Personal development
Assertiveness
Assertiveness is the key skill of a successful manager - it is fundamental.
Outcomes
- gain the confidence to put your opinions forward - speak your mind
- gain the respect of your colleagues and team
- learn how to give and receive praise and criticism
Indicative content
- defining assertiveness
- the importance of recognising how people communicate and the impact of different aspects of communication
- the typical qualities and behaviours of aggressive, assertive and non-assertive people and how others respond to them
- how to deal with aggressive people, non-assertive people
- different types of assertive behaviour and when to use them
There will be role rehearsals - it is important for people to see themselves as others see them and understand how they need to improve their style.
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