Personal development
Communication skills
Outcomes
- become an effective and respected manager
- To be able to speak fluently and confidently even under stress
- To be able to handle difficult meetings sensitively and constructively
- To be able to overcome conflict and learn to deal with difficult situations
Indicative content
- what do we mean by communication
- the communication network in your company
- communication methods - when are they most appropriate
- face to face - 1:1, interviews and meetings
- telephone - conference calls
- written/e-mail - developing an e-mail policy
- the essential need to listen - become an "active listener"
- the skills of being assertive - giving your opinion; giving and receiving praise and criticism
- MBWA
- the skills of networking - internally and externally
