our capability
People management
Coaching & mentoring
Coaching and mentoring are additional, highly effective ways in which smaartpeople can help your people change their working practices and improve personal and business results.
For some people it is the most effective way to develop new behaviours.
Everyone in your organisation can benefit from good coaching. From director level through to front line customer service agents and staff who meet and greet customers.
Coaching
Through various techniques such as listening, reflecting, asking powerful questions and providing information, a coach engages in a collaborative alliance with the individual to establish and clarify purpose and goals and develop a plan of action to achieve these goals.
There are different ways to provide expert coaching; from face to face appointed coaching meetings; telephone coaching which is a an extremely cost effective method and the purchasing of a “pool” of sessions which your teams can dip in and out of as and when needed over a defined time scale.
Mentoring
Mentoring is based on day to day issues faced by individuals where they may need to search for solutions or simply have a dialogue with an independent person who can provide guidance and advice that can used to create a solution to the problem being solved.
Selecting the right coach for your people
We take great care to select the right coach or mentor for you and your teams at every level. We precisely match their background to both your business profile and that of your people. All SMAART coaches are current practitioners and our clients tell us is how quickly our coaches can relate to your teams, their business needs and their personal aspirations.
To conclude
An independent coach can make all the difference when it comes to people changing business habits. Away from a comfort zone can be quite a challenge and at director level finding a colleague for a heart to heart discussion is not always easy. A closely matched personal coach completely and quickly removes these restrictions allowing business improvements to happen in a risk free environment.
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