our capability
People management
Interviewing skills
Outcomes
- become a skilful interviewer
Indicative content
- understanding how people communicate - verbal, vocal, non-verbal skills
- the qualities of skilful interviewers
- how to set up and conduct the different types of interview
- selection
- counselling
- discipline
- appraisals
- negotiation; with staff, with customers/suppliers
There will be role rehearsals of each type of interview based on typical company scenarios.
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