our capability
People management
Performance management
For any person who has responsibility for managing the performance of others.
Objectives / Outcomes
- To fully understand the business tools that can be used to manage performance
- To understand a comprehensive 4 stage process of managing underperformers
- To know what different management styles are available and when to use them
- To effectively manage excellence in performance
Indicative content
Defining performance management
- What is it? What are the benefits?
Management tools that can be used
- The importance of a benchmarked job description
- Contents and uses of job descriptions
- Leveraging performance through effective appraisals
- Holding effective performance review meetings
A 4 stage underperformance review methodology
- Defining the standard of performance
- Measuring the gap in performance
- Establishing the reasons for the gap
- Action planning to regain satisfactory performance levels
Communication when reviewing performance
- How the message comes across
- The special considerations for performance review
- Using questions
- Becoming an excellent listener
- Getting feedback
- Checking understanding
Management Styles
- The different types that are available
- How to select the appropriate style
- Defining the key criteria for each style
Managing High Flyers
- Harnessing motivation and interest
- Adapting your management style to support high flyers
- Setting and managing realistic expectations
Case studies and role rehearsals throughout the day provide material for individual feedback and development.
Final review and close.
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