People management
The role of management
Outcomes
- addresses the issues for people promoted into a supervisory or management role for the first time and for more experienced people who are lacking formal training
Indicative content
- identifying the tasks of management
- what are the roles of management
- being clear on what you are paid to achieve
- supervising/managing former colleagues
- the essential skill of communication - MBWA
- effective delegation
- coaching and training
- motivation
- dealing with problems
