People management
Conflict management
Outcomes
- Develop effective skills to resolve conflict across borders
- Recognise and deal with misunderstandings across cultures before thy spiral into a complex issue
- Recognise your natural conflict style
- Active listening and effective asking and telling
- Handle objections
- Deal with emotions
- Develop trust and rapport
- Deal with difficult conversations
- Create solutions out of the conflict
Indicative Content
- What is Conflict?
- Diagnostic – Your Natural Conflict Management Style
- Conflict Across Borders
- Intercultural Communication and Conflict
- Developing Trust and Rapport
- Behavioural Skills
- Technology and Conflict
- Difficult Conversations
- Pre-empting and Handling Conflict – Conflict to Co-operation
