Sales account management and customer service
Best practice in customer care
Outcomes
- Get to know the best practices in customer care
- Manage our behaviour and its effect on others
- An increased added value approach to customers
Indicative Content
- Initial Customer Contact - getting it right first time - every time
- Developing a Caring Attitude - the techniques to use
- Professional Customer Care Face-to-Face and on the Phone - understanding the difference
- How to Listen to What the Customer Doesn't Say
- Dealing with the Angry and Complaining Customer
