Sales account management and customer service
Starting in sales
Outcomes
- An understanding of essential sales process principles
- Excellent communication skills that will develop good customer relationships and improve confidence levels
- A development of your personal selling style and an individual plan to build upon your basic skill set
Indicative Content
- What is effective selling?
- The sales process
- Behaviours in selling, using behaviours to alter perceptions
- Communicating when selling, speaking the right language that builds business and personal rapport
- Powerful use of features and benefits with maximum effect
- Personal organisation
- Moving the sale to the next stage
- Avoiding customer resistance
- Role rehearsals are video recorded to provide coaching and detailed feedback throughout the programme
