Sales account management and customer service
Effective telephone sales
Outcomes
- Guarantee you are using the most up to date telephone selling techniques
- To belnd product, process and people skills over the telephone
- To recognise buying signals that are given over the telephone and to use them
- To develop powerful questioning modles specifically for the telpohne
- Developing your active listening skills
Indicative Content
- A view on how you do it now
- The key elements of communication that we must use on the telephone
- The tools you have available
- How to create a good perception on the telephone
- Recognising and dealing with customer resistance and objections
- Knowing when and how to close the sale
- Leaving the door open for future contact
