Sales account management and customer service
Sales negotiations
Outcomes
- The ability to select an appropriate negotiation style
- New working practices that will improve negotiated outcomes
- Improved communication skills that influence and persuade
- Behavioural skills that manage perceptions
- Dovetailing the sales and negotiation functions with maximum effect
- A choice of strategies and techniques to use
Indicative Content
- The stages of negotiation
- The principles of negotiation
- Definitions and pre conditions for effective negotiation
- The core skill sets and attitudes of effective negotiators
- Case studies and practice sessions in a risk free environment
